Frequently Asked Questions

• Netherlands: standard 7.95. Free shipping for orders over 50 euros.
• Belgium: standard 7.95. Free shipping for orders over 100 euros.
• Luxembourg: standard 10.00. Free shipping for orders over 100 euros.

We do not ship outside these regions.

We aim to ship your order as quickly as possible. This will be within 1-3 business days in any case.

We only deliver to the Netherlands, Belgium, and Luxembourg.

If you're unsure whether you've ordered the correct products, please email or call us. If the order hasn't been shipped yet, we can see how we can help you.

We accept the following payment methods: iDeal, Klarna, Credit Card, Bancontact, Paypal, Shop Pay and Google Pay/Apple Pay. Please note, this may vary by region.

You will receive your invoice with your order.

Yes, you can, up to 14 days after receiving the product. View our return conditions here.

UPPAbaby offers a standard 3-year warranty for manufacturing defects under normal use and in accordance with the instruction manual. The warranty is valid in the country of purchase, applies exclusively to the original owner, and is non-transferable.

The TravelSafe program applies to strollers, buggies, Rumble Seats, and
separate bassinets for 4 years from the purchase of your products (3 years under original product warranty + 1 year additional warranty upon purchase of the Travel Bag). The Travel Safe warranty is ONLY valid for damage incurred during air travel to your products transported in the special UPPAbaby travel bag. The normal warranty for manufacturing defects on strollers remains 3 years. For the Travel Bag, the warranty for manufacturing defects is 2 years from the date of purchase. If the travel bag is damaged during air travel and this does not affect the functionality of the bag, the bag will not be replaced (this includes minor damage). The customer must then claim the damage to the travel bag through their travel insurance or the airline.

An example for clarification:
UPPAbaby Vista purchased on 15-05-2024. Warranty expires on 15-05-2027. Purchase of the UPPAbaby Travel Bag on 01-01-2025. In case of damage incurred during air travel, parts will be replaced free of charge until 15-05-2028. In all other cases, manufacturing defects on the stroller will be resolved until 15-05-2027 under the standard 3-year warranty. This is only with normal use according to the manual.

If damage is reported under the Travel Safe warranty, we
always need:
*    Photo or video of the damage
*    Purchase receipts for both the stroller and the travel bag
*    Copy of booking confirmation or tickets
*    Unique serial numbers of both the stroller and the travel bag
*    Damage report within 14 days of the damage occurring

View the travel bags here or register your travel bag here.

We're sorry to hear there's something wrong with your UPPAbaby product. Please feel free to email us with details of the defect at service@jamak.nl. Also, please have your proof of purchase and serial number ready.

Should you need replacement parts for any of our products, please send an email to service@jamak.nl.

Registration is optional, but it is convenient if you move frequently or expect to lose your receipt! Look here for product registration.

That really depends entirely on your wishes and family. We have written an extensive blog about this: Which stroller is best for you?
Be sure to also check out our stroller comparison.

The Vista is the ultimate full-featured stroller that converts from a single to a double stroller, designed to grow with families and accommodate up to 3 children. It is ideal for families who want to consider future family expansion. The Cruz is the optimal choice for families looking for a single, spacious stroller that is suitable for city walks while being compact for storage. You can add a ride-along board for walks with two children, but a second seat cannot be attached to it, unlike the Vista.

The main differences between the VISTA and the CRUZ are:

• The VISTA has space for 2 seats, whereas the CRUZ can only accommodate one seat.
• The VISTA includes the UPPAbaby Bassinet, while the CRUZ is supplied without a bassinet.
• The CRUZ’s frame is more compact and lighter.

Also, check out our stroller comparison chart.

All UPPAbaby strollers and car seats comply with all applicable European safety, quality, and testing standards. Safety, durability, and the well-being of children are central to the development of our products.

The European Union has strict requirements for the safety and chemical composition of children's products. UPPAbaby manufactures its European strollers and car seats without the use of flame retardants such as PBBs and PBDEs (polybrominated biphenyls and polybrominated diphenyl ethers), substances that have been highly restricted or banned in the EU for many years. This way, our products comply with applicable safety and chemical regulations, without the use of these potentially harmful substances.

Yes, our fabrics are washable; please check the manual of the respective product for instructions.

Our advice:

• Remove fabric components if possible
• Spot clean or hand wash in cold water with a mild detergent.
• Lay the fabric flat to dry out of direct sunlight.
• Do not bleach, iron, or dry clean.
• Store the stroller only when all components are completely dry.

The UPPAbaby Mesa-i-Size car seat fits directly onto the UPPAbaby Vista and Cruz, and with our universal car seat adapters, various brands of car seats can be attached. There are also universal adapters for the Minu V3 and Ridge V2 to attach a Mesa-i-Size or other brand car seat. The Minu Duo is only compatible (with adapters) with the Mesa-i-Size (on one side of the buggy).